PRIVACY POLICY

1. Information We Collect

We collect information to provide seamless order fulfillment, responsive customer support, and an optimized shopping experience.

• Personal Identification Data: Full name, delivery address, city, postal code, phone number, and email address provided during checkout or account creation.
• Order & Transaction Details: Products purchased, size selections, billing amounts in PKR, and selected payment method (Cash on Delivery / Direct Bank Transfer).
• Customer Support Inquiries: Messages, feedback, phone calls, or emails submitted through our Contact page or support hotline.
• Technical & Device Information: IP address, browser type, device specifications, operating system, and pages visited via automated logging tools.

2. How We Use Your Information

We strictly utilize your data for legitimate business purposes and customer fulfillment:

• Processing, verifying, and dispatching your orders across Pakistan.
• Sending order confirmation SMS/email and real-time tracking updates.
• Handling customer service inquiries, returns, and exchange requests.
• Ensuring security, preventing fraud, and enforcing our terms of service.
• Analyzing website telemetry via Google Analytics to enhance user navigation.

3. Payment Security & Cash on Delivery

We prioritize transaction safety. For Cash on Delivery (COD) orders, payment details are collected physically upon delivery by authorized courier personnel. For online payments, transaction processing is handled securely over encrypted HTTPS connections. We do not store sensitive payment card credentials on our servers.

4. Cookies & Tracking Technologies

Cookies are small data files stored on your browser to facilitate essential shopping functionality:

• Essential Cookies: Required to maintain your shopping cart items, session status, and checkout progress.
• Analytics Cookies: Utilized by services like Google Analytics to understand aggregate visitor traffic and performance without personally identifying individual users.
• Google Merchant Center Compliance: Enables Google Shopping product verification and merchant trust validation.

You can modify your browser settings to decline non-essential cookies at any time, though some interactive features of our store may be limited as a result.

5. Third-Party Sharing & Logistics Partners

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your information is shared only with trusted service partners required to operate our business:

• Logistics & Courier Partner: Orders are shipped through TCS. Necessary customer details (name, delivery address, and phone number) are shared with TCS solely for order delivery and tracking.
• Infrastructure Providers: Secure hosting, database, and cloud services (Vercel, Firebase) that process data under strict confidentiality standards.
• Legal Compliance: We may disclose information if required by law enforcement or regulatory authorities in the Islamic Republic of Pakistan.

6. Data Retention & Your Rights

We retain personal data only for as long as necessary to fulfill customer orders, resolve inquiries, and comply with statutory accounting requirements in Pakistan.

Your Data Rights Include:

• Requesting access to the personal data we hold about you.
• Requesting corrections to inaccurate or incomplete delivery information.
• Requesting deletion or erasure of your customer account record.